HOW TO KEEP YOUR CUSTOMERS’ INFORMATION SAFE AND SECURE?

by Loraine Sims
by Loraine Sims

Technology is advancing on a daily basis, but so are the online threats and attacks by cyber-criminals who target small and medium enterprises as they are more appealing due to their weak defense mechanisms against cyber-attacks. According to Symantec, an internet security company, in the year 2015, nearly 43% of the phishing attacks were targeted towards small businesses because of their low budget allocation towards online security.

Keeping the customer’s information safe in your company’s database is one of the major concerns for most of the corporations as they have to maintain a record of the sales and returns by their customers.

1. Install and Update an Anti-Virus Software

Installing an anti-virus software in your company’s system is considered to be the first line of defense against viruses, spyware, and malware. In addition to this, you should keep your system and anti-virus software up to date as it helps prevent viruses from attacking your company by safeguarding your database with the latest updates. You might be needing high speed internet for updating your software's on regular basis, Spectrum internet provides service for residential and business customers.

2. Use Secure Networks

You should consider making an investment in a network that is primarily used for your business as it decreases the risk of you being attacked by hackers and other cyber-criminals. Moreover, you should always keep a backup of your data in order to avoid the problem of not having the information regarding a loyal customer which can affect the reputation of your business in a very bad way.

3. Data Should Be Encrypted

In order to safeguard the information of your customers, you should encrypt all the data that flows in and out of your corporation. Companies that use credit and debit cards as a means of collecting payments should seriously consider investing in the encryption technology as they deal with sensitive information.

4. Generate Strong and Unique Passwords

Use strong passwords for your online accounts which are not easy to crack. Your passwords must contain different characters and should be longer than eight characters. You can also use a Password Manager to manage your passwords so that you remember which password belongs to which account.

5. Train Your Employees

Your employees must be well trained to handle the office equipment because a minor mistake on their end can prove to be disastrous for your company. The employees of your company must take the security of the organization seriously and should know their responsibilities in case of an emergency.

6. Use Two Factor Authentication

You can use a Two Factor Authentication in order to enhance the security of your company. A Two Factor Authentication involves two concrete steps to unlock your account. First, you need a password, which is something that you know and second, you need a code which is sent to your smartphone, which is something that you have with you. This security measure makes it hard for hackers to invade your privacy and the chances of you being attacked fall dramatically.

7. Protect the Sensitive Documents

You must not compromise on the security aspect when it comes to customer information because this is valuable information for the company that is stored over the years. Moreover, your company’s database may also have the credit card information of your customers which is crucial to them and to you as well. So, you should go out of the way to take care of the information that belongs to your customers.